Intercultural competencies unlock new territory in customer engagement.
What is your behavioral sweet spot in selling? What are your client’s natural priorities in buying? The first resource in our customer engagement toolkit is a spotlight on the behavioral styles people use in buying and selling.
In an intercultural environment, nearly everything looks different—teaming, communication, goal-setting, conflict resolution—you name it. Sales is no exception. Selling in a mono-cultural environment is one thing. In an intercultural environment, selling can look like something else entirely. And it should!
How the mechanisms for success in Ascribed and Achieved status impact global talent management
Individual vs. Community accountability and its effect on work relationships and performance management.
The importance of recognizing direct and indirect communication styles for performance management, customer service, and corporate branding.
Time-Oriented or People-Oriented.
Rules-Based or Relationship-Based in terms of Decision Making
Conceal vs. Reveal
How Inclusive and Exclusive connecting can improve interaction and information sharing in your company.
How differences in Destiny orientation can make or break your career and impact organizational development.
How do you look to the future? The impact of innovation and tradition.
Make sense of the relational patterns of people in your organization and cater for diversity in your staff's cultural dimensions.
Growth is the first of 12 Dimensions of Culture that KnowledgeWorkx uses to map out the intercultural terrain. If you haven't already, you should read our article introducing the 12 Dimensions here.